About Connect 2021

Skilljar Connect brings together the industry’s best in Customer and Partner Education to learn, collaborate, and exchange ideas. Now in its fourth year, Skilljar Connect 2021 will be two days of insight-rich keynotes, expert panels, and roundtable discussions dedicated to creating best-in-class customer training and certification programs. We’re excited to host Connect 2021 at the Fairmont Sonoma in the beautiful wine country of Northern California.

November 15, 2021 – November 17, 2021

Skilljar Connect 2021 Agenda

Mon. 11/15 Tue. 11/16 Wed. 11/17
Morning Breakfast Breakfast
Keynote – Sandi Lin, CEO
Customer Keynote
Midday Check-In Lunch Lunch
Afternoon Roundtable Discussions
Fun Activities
Product Keynote – Niran Kundapur, VP of Product
Customer Awards
Evening Welcome Cocktails Education Expo


Hotel Info:

Fairmont Sonoma Mission Inn & Spa
Nestled in the heart of wine country, the Fairmont is Sonoma’s premier destination resort.

100 Boyes Blvd.Sonoma, CA 95476, United States

Reserve your hotel room at our discounted rate by Friday, October 15, 2021. You’ll want to book soon as rooms are limited.

Travel Discounts:

We are pleased to offer travel discounts for Connect this year! Please follow the link and use the designated meeting code to book your flights.

Delta Airlines: NMUZA (add code in advanced search)

United Airlines: ZK8N298047

COVID Details

We are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Our event staff has been working with in-house and outside experts in food and water safety, hygiene and infection prevention, and event operations. We are working through our cleaning and safety standards to ensure that all of our attendees have a safe and memorable experience. We are also monitoring and evolving our solutions to ensure a continued focus on the health and safety of our guests and event staff.

To keep everyone safe we ask that you come to the event with a vaccination card or valid negative tests within 48-72 hours

Even more, our venue – The Fairmont Sonoma Mission Inn & Spa – has been labeled with the ALL Safe label. Which represents some of the most stringent cleaning standards & operational procedures in the hospitality industry. Learn more here.


Why Attend Connect?

We believe our customers represent the best of the growing movement to embrace scalable training for customers, partners, and all external stakeholders. Connect is a fantastic opportunity to learn and share best practices with the customer education community, connect with peers, and celebrate your successes.

Past Attendees

What to expect?

Two incredible days of learning, exchanging ideas, and celebrating innovations in Customer Education with Skilljar.

Join us for:

  • Skilljar Connect’s signature roundtable discussions focused on topics that matter to you
  • Content that fits your level of expertise, whether you’re a seasoned pro or just starting out in the industry
  • A lot of fun!

Past Connect Speakers

Skilljar Connect’s speakers are leaders in Customer Education, Services, and Customer Success who take a learner- and customer-centric approach to drive valuable business outcomes and growth with their programs.

Sandi Lin
CEO & Co-founder


Shelly Berkowitz

Shelly Berkowitz
VP Training


Sonia Sawlani
Global Head of Scaled Customer Education
LinkedIn Marketing Solutions

Stephanie Hurst

Stephanie Hurst
Head of Customer Learning
LinkedIn Talent Solutions



Stephanie Pellegrino
Manager, Global Customer Education
LinkedIn Sales Solutions


Craig Morrison
Global Customer Learning Manager

Fresia Jackson, Culture Amp

Fresia Jackson
Senior People Scientist, Customer Education
Culture Amp


Randon Ruggles
Senior Manager, Curriculum and Content Development


Dave Derington
Senior Manager, Customer Education


Adam Avramescu
Head of Global Customer Training & Enablement


Sharon Castillo
Director of Global Education


Debbie Smith
Customer Education Program Manager



Golden Skillet Awards

Innovation in Customer Education Award
Honors training programs demonstrating innovation, thought leadership, and industry-wide contributions

Impact Award
Recognizes programs that have set and achieved ambitious corporate business goals and are well-appreciated for their impact on the business

Success in Practice Award
Recognizes programs that have achieved a remarkable milestone using Skilljar

2021 FAQ

When is Skilljar Connect?
Skilljar Connect 2021 will take place on Monday, November 15, 2021, with registration and an evening cocktail welcome. We’ll wrap up on Wednesday, November 17, 2021, in the afternoon.

Are vaccines required?
Proof of a full COVID vaccination is required, or a valid negative test within 48-72 hours

Do you have a cancellation policy?
You will be able to request a full refund up to October 15, 2021. After that, no refund will be available, but you are able to transfer your ticket to a co-worker if you are unable to attend. Please contact connect@skilljar.com in the event of needing to request a refund or transfer of your registration.

Will I be able to access session content after Skilljar Connect?
Most sessions will be recorded and will be shared with registrants after Connect. We recommend you join us live to get all the benefits of the conference, but if you miss a session, or wish to rewatch it, you will be able to access the content later.

What are roundtable sessions?
One of the best parts of Skilljar Connect are our signature roundtable discussions, where you get the opportunity to discuss specific topics with peers. We’ll be hosting these sessions virtually, so be sure to select your preferred topics at registration.

Can I come to Skilljar Connect if I’m not a Skilljar customer?
While Skilljar Connect is our user conference, it is open to others in the Customer and Partner Education community. We’re looking forward to seeing you.

Don’t see your questions?
Send us your question and we will get back to you ASAP!

Interested in Past Recordings?

Check out some of our sessions from previous years on Skilljar Academy!

View All

Register for Skilljar Connect 2021

Save now with Super Early Bird pricing available until Aug 11, 2021!